What you will learn


  Welcome
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  Section 1: Overview
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  Section 2: Interviews
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  Section 3: Practice Interviewing
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  Section 4: Surveys
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  Section 5: Fly-on-the-wall
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  Section 6: Empathy mapping
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  Section 7: Practice empathy mapping
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  Section 8: Using AI in synthesis
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  Section 9: Conclusion
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This course is closed for enrollment.

Course overview

Gain essential human-centred skills to create products, services, and solutions that resonate with your target audience. In this beginner-friendly course, you'll explore user research methods like interviews, surveys, and fly-on-the-wall observations, and learn to synthesise findings using empathy maps, user personas, and thematic analysis.

Perfect for professionals new to user research, this course will empower you to:

  1. Conduct effective user research and analyse data for meaningful insights
  2. Synthesise findings to inform user-centred design decisions
  3. Apply new skills to real-world projects and collaborate with stakeholders

Invest in your professional growth and unlock the power of user-centred design. Sign up now and start creating solutions that truly meet your users' needs!