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Identify and understand stakeholders
Welcome
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Section 1: Overview
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Section 2: Interviews
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Tips, tools, and templates
Quiz
Section 3: Practice Interviewing
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Tips, tools, and templates
Reflection
Section 4: Surveys
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Tips, tools, and templates
Practice activity
Quiz
Section 5: Fly-on-the-wall
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Tips, tools, and templates
Quiz
Section 6: Empathy mapping
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Tips, tools, and templates
Quiz
Section 7: Practice empathy mapping
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Tips, tools, and templates
Reflection
Section 8: Using AI in synthesis
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Tips, tools, and templates
Section 9: Conclusion
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